AI Agents
Configure the AI agents that conduct your interviews.
What is an AI Agent?
An AI agent is the intelligent interviewer that:
Conducts conversations with experts
Follows your question structure
Asks follow-up questions
Maintains conversation flow
Handles various expert responses
Agent Types
Full Interview Agent
For comprehensive, in-depth interviews:
Longer conversations
Deep exploration of topics
Multiple question areas
Detailed follow-ups
Vetting Interview Agent
For quick qualification interviews:
Shorter, focused conversations
Specific qualification criteria
Targeted questions
Rapid assessment
How Agents Work
When you create a custom agent, InsightAgent automatically creates two versions:
Phone version - Optimized for phone-based conversations
Web version - Optimized for browser-based voice chat
Both versions share your configuration (name, prompt, language) but are deployed separately to handle each platform's requirements.
Default vs Custom Agents
Default Agent
Every account includes system default agents that work out of the box for both Full Interview and Vetting Interview types.
Custom Agents
Create tailored agents for specific use cases:
Industry-specific language
Custom question flows
Specialized follow-up logic
Brand voice and tone
Multiple language support
Agent Selection
When creating an interview:
The interview uses your account's default agent for that interview type
You can select a different agent if you have custom agents
The correct platform version (Phone/Web) is used automatically based on how the expert joins
Guides
Agent Configuration - Set up and customize agents
Custom Prompts - Write effective agent prompts
Custom Variables - Create reusable prompt variables
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