Interviews
Interviews are the core of InsightAgent. This section covers everything you need to know about creating, managing, and conducting expert interviews.
Interview Types
Full Interview
Comprehensive interviews for in-depth expert conversations. Best for:
- Research interviews
- Expert consultations
- Detailed knowledge extraction
Vetting Interview
Shorter, structured interviews for qualification purposes. Best for:
- Expert screening
- Initial assessments
- Quick evaluations
How Interviews Work
Interviews can be conducted in two ways, determined by how the expert accesses the interview:
Phone Interviews
The AI agent calls into a dial-in number to conduct the interview. Requirements:
- Valid dial-in phone number configured
- Meeting ID for the call
- The expert joins via their regular phone/conference line
Web Interviews
Expert joins via a browser link. Requirements:
- Share the interview link with the expert
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Microphone access
Interview Lifecycle
NOT_SCHEDULED → SCHEDULED → DIALING → WAITING_FOR_EXPERT → IN_PROGRESS → COMPLETED
| Status | Description |
|---|---|
| NOT_SCHEDULED | Interview created but not scheduled |
| SCHEDULED | Set for a future date/time |
| DIALING | Call being initiated (phone only) |
| WAITING_FOR_EXPERT | Agent connected, waiting for human to speak (phone only) |
| IN_PROGRESS | Interview actively happening |
| COMPLETED | Interview finished |
Sessions and Connections
A single interview can involve more than one connection — each time the expert joins or rejoins counts as one. A dropped call, a browser refresh, or a move from web to phone all create a new connection.
You still receive one interview. Connections that continue one another are delivered as a single conversation: one transcript in order, one recording, with each reconnection marked inline. You don't choose between attempts or stitch anything together.
On the interview page, each connection is listed as Connection 1, Connection 2 and so on, showing whether it was web or phone, when it started, how long it lasted, and how it ended:
| Shown as | What happened |
|---|---|
| Expert reconnected | They dropped and came back |
| Connection dropped | The connection was lost |
| Reconnection timed out | They dropped and didn't return in time |
| Expert switched to phone | They moved from the browser to a phone call |
| Expert returned to browser | They moved back from phone to the browser |
| Completed by expert | They finished the interview themselves |
| Ended naturally | The interviewer reached the end |
| Ended after expert silence | No response after repeated prompting |
| Expert disconnected | They closed the browser or hung up |
| In progress | Still running |
Serving this interview marks the connection whose transcript and recording are the ones you receive.
When an expert starts over
If an expert chooses to start again rather than resume, the earlier connections are marked Superseded attempt. They stay visible on the interview, but they're excluded from the delivered transcript and recording — what you receive is the conversation the expert actually intended to give you.
If you'd rather receive one of those earlier connections, open it and choose Use this.
Usage
Every connection's minutes count toward your usage, including superseded attempts. Minutes are billed as consumed — time the AI interviewer spent on a call is time it spent, whether or not that connection became the delivered interview. See Billing & Usage.
Guides
- Scheduling Interviews - Set up and manage interview timing
- Conducting Interviews - Run interviews effectively
- Interview Transcripts - Access and export transcripts
- Interview Analysis - AI-generated summaries and key quotes