Interviews
Interviews are the core of InsightAgent. This section covers everything you need to know about creating, managing, and conducting expert interviews.
Interview Types
Full Interview
Comprehensive interviews for in-depth expert conversations. Best for:
- Research interviews
- Expert consultations
- Detailed knowledge extraction
Vetting Interview
Shorter, structured interviews for qualification purposes. Best for:
- Expert screening
- Initial assessments
- Quick evaluations
How Interviews Work
Interviews can be conducted in two ways, determined by how the expert accesses the interview:
Phone Interviews
The AI agent calls into a dial-in number to conduct the interview. Requirements:
- Valid dial-in phone number configured
- Meeting ID for the call
- The expert joins via their regular phone/conference line
Web Interviews
Expert joins via a browser link. Requirements:
- Share the interview link with the expert
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Microphone access
Interview Lifecycle
NOT_SCHEDULED → SCHEDULED → DIALING → WAITING_FOR_EXPERT → IN_PROGRESS → COMPLETED
| Status | Description |
|---|---|
| NOT_SCHEDULED | Interview created but not scheduled |
| SCHEDULED | Set for a future date/time |
| DIALING | Call being initiated (phone only) |
| WAITING_FOR_EXPERT | Agent connected, waiting for human to speak (phone only) |
| IN_PROGRESS | Interview actively happening |
| COMPLETED | Interview finished |
Session Tracking
Each interview can have multiple sessions (e.g., if a call drops and reconnects). Sessions have their own status:
| Session Status | Description |
|---|---|
| Active | Session currently in progress |
| Completed | Session ended normally |
| Abandoned | Session ended unexpectedly (call dropped, connection lost) |
Abandoned sessions are clearly marked in the interview list and detail views, helping you identify interviews that may need follow-up.
Guides
- Scheduling Interviews - Set up and manage interview timing
- Conducting Interviews - Run interviews effectively
- Interview Transcripts - Access and export transcripts
- Interview Analysis - AI-generated summaries and key quotes