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Frequently Asked Questions

Common questions about InsightAgent.

General​

What is InsightAgent?​

InsightAgent is an AI-powered platform for conducting expert interviews. Our AI agents can call into phone conferences or conduct web-based interviews, providing real-time transcription and insights.

Who is InsightAgent for?​

  • Market researchers
  • Consultants
  • Due diligence teams
  • Product managers
  • Anyone who conducts expert interviews

How does pricing work?​

We offer Demo, Trial, and Paid account types. Contact sales@insightagent.io for pricing details.

Interviews​

How long can an interview last?​

There's no hard limit on interview duration. Interviews typically range from 15-60 minutes.

What happens if the expert doesn't answer?​

For phone interviews, the call may go to voicemail. The interview status returns to SCHEDULED and you can try again later.

Can experts see my questions in advance?​

No, experts only see what the AI agent shares during the conversation.

How do I add expert information?​

Expert details are captured when you create an interview. You'll enter their name, title, company, and optionally their employment history.

How do I start a phone interview?​

Click Launch AI Agent on a scheduled interview. The AI will call into the configured dial-in number.

How do I start a web interview?​

Click Copy Link to get the expert's join URL, then share it with your expert. They can join via any modern browser.

Technical​

What browsers are supported?​

We support the latest versions of:

  • Chrome
  • Firefox
  • Safari
  • Edge

Do experts need to install anything?​

No. Experts join via a simple web link - no downloads or accounts required.

Is my data secure?​

Yes. All data is encrypted at rest and in transit. We follow SOC2 guidelines. See our security page for details.

Can I use InsightAgent internationally?​

Yes! We support international phone numbers and 32 languages for AI agents.

Accounts​

How do I reset my password?​

Click "Forgot password?" on the login page, enter your email address, and we'll send you a link to reset your password. The link expires in 24 hours.

What happens when my demo expires?​

Demo accounts have limited usage. Contact sales@insightagent.io to upgrade.

How do I upgrade my account?​

Contact sales@insightagent.io to discuss upgrading from Demo or Trial to a paid plan.

How do I delete my account?​

Contact support@insightagent.io to request account deletion.

API​

Is there an API?​

Yes! See our API Reference for documentation.

How do I get an API key?​

API keys are currently provisioned by administrators. Contact support@insightagent.io to request one.

Still have questions?​

Contact us at support@insightagent.io